Privacy Policy

1. Introduction

Edge Stone Countertops respects your privacy. This Privacy Policy explains how we collect, use, store, and protect information submitted through our website, contact forms, quote request forms, appointment requests, phone calls, text messages, and related customer communications.

2. Information We Collect

We may collect information that you voluntarily provide to us, including your name, phone number, email address, city, project details, service interests, appointment information, and any other details you choose to submit when requesting information, a quote, a consultation, or customer support.

We may also collect technical and attribution information such as landing page, referral source, campaign parameters, browser or device information, IP address, and the date and time a form was submitted.

3. How We Use Your Information

We use the information we collect to respond to your inquiry, prepare estimates, schedule consultations, provide project updates, communicate about appointments or installation, improve our services, manage customer relationships, and follow up on requests you submit to us.

4. SMS and Text Message Communications

By submitting a form on our website and checking the SMS consent checkbox, you agree to receive text messages from Edge Stone Countertops related to your inquiry, quote, appointment, project, installation, or service request.

Message frequency may vary. Message and data rates may apply. You may reply STOP at any time to opt out of future text messages. You may reply HELP for assistance.

Consent to receive text messages is not a condition of purchase. You may contact us by phone, email, or through our website without agreeing to receive SMS messages.

5. SMS Consent Records

When you provide SMS consent through our website, we may store a record of that consent, including the consent status, consent text accepted, timestamp, source, IP address, and browser or device information. This information is used to document your opt-in and support compliance with messaging requirements.

6. No Sale or Sharing of SMS Information

We do not sell, rent, or share your phone number, SMS opt-in consent, or text messaging information with third parties or affiliates for their marketing or promotional purposes.

Your information may be shared only with service providers that help us operate our business, such as website hosting, customer relationship management, messaging delivery, appointment scheduling, or analytics providers. These providers are only permitted to use the information as necessary to provide services to Edge Stone Countertops.

7. How We Protect Your Information

We use reasonable administrative, technical, and organizational safeguards to protect the information we collect. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain customer and lead information for as long as reasonably necessary to respond to inquiries, provide services, manage our business operations, comply with legal obligations, resolve disputes, and maintain accurate business records.

9. Your Choices

You may request that we update or delete your information by contacting us directly. You may opt out of text messages at any time by replying STOP to any SMS message from us.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact Edge Stone Countertops through our website or by using the contact information provided on our website.